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Didn't get tournament prize

Posted: Sat Aug 06, 2022 9:32 pm
by Level 4
So i won a tournament yesterday and i have yet to have gotten my prize. here is proof that i did not receive it: https://imgur.com/fQPD12O

Re: Didn't get tournament prize

Posted: Sat Aug 06, 2022 9:35 pm
by Cromat
You should contact Genexwrecker or XtevensChannel.

Re: Didn't get tournament prize

Posted: Sat Aug 06, 2022 9:38 pm
by Level 4
Do i do that on here or on Dueling book?

Re: Didn't get tournament prize

Posted: Sat Aug 06, 2022 9:38 pm
by Renji Asuka
You did get the prize though.

Re: Didn't get tournament prize

Posted: Sat Aug 06, 2022 9:39 pm
by Level 4
i did not get it, Renji, the other two were from previous tournaments

Re: Didn't get tournament prize

Posted: Sat Aug 06, 2022 9:49 pm
by Cromat
I have reported this problem to the authorities before, the user named "Duelingbook" is a bot. It's not a real person, [it seems] it's sending the missing donation code [still]. Authorities are aware of the incident. You should reach out to Genexwrecker or XtevensChannel and explain the situation. Of course if you really won the tourney.

Re: Didn't get tournament prize

Posted: Sat Aug 06, 2022 9:59 pm
by Level 4
thanks for the info @cromat, i am now waiting for a response.

Re: Didn't get tournament prize

Posted: Sat Aug 06, 2022 11:48 pm
by Genexwrecker
Cromat wrote:You should contact Genexwrecker or XtevensChannel.

please do not direct people to xteven for this issue I can handle these issues myself.

Re: Didn't get tournament prize

Posted: Sat Aug 06, 2022 11:49 pm
by Genexwrecker
Renji Asuka wrote:You did get the prize though.

I checked they won 3 tournaments and got 2 prizes. I have fixed their awarded prizing as of current so the issue is resolved.

Re: Didn't get tournament prize

Posted: Sun Aug 07, 2022 7:08 am
by Renji Asuka
Genexwrecker wrote:
Renji Asuka wrote:You did get the prize though.

I checked they won 3 tournaments and got 2 prizes. I have fixed their awarded prizing as of current so the issue is resolved.

Oh no, I misread their DM.