Didn't get tournament prize

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Level 4
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Didn't get tournament prize

Post #1 by Level 4 » Sat Aug 06, 2022 9:32 pm

So i won a tournament yesterday and i have yet to have gotten my prize. here is proof that i did not receive it: https://imgur.com/fQPD12O

Cromat
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Post #2 by Cromat » Sat Aug 06, 2022 9:35 pm

You should contact Genexwrecker or XtevensChannel.
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Post #3 by Level 4 » Sat Aug 06, 2022 9:38 pm

Do i do that on here or on Dueling book?

Renji Asuka
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Post #4 by Renji Asuka » Sat Aug 06, 2022 9:38 pm

You did get the prize though.
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Post #5 by Level 4 » Sat Aug 06, 2022 9:39 pm

i did not get it, Renji, the other two were from previous tournaments

Cromat
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Post #6 by Cromat » Sat Aug 06, 2022 9:49 pm

I have reported this problem to the authorities before, the user named "Duelingbook" is a bot. It's not a real person, [it seems] it's sending the missing donation code [still]. Authorities are aware of the incident. You should reach out to Genexwrecker or XtevensChannel and explain the situation. Of course if you really won the tourney.
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Post #7 by Level 4 » Sat Aug 06, 2022 9:59 pm

thanks for the info @cromat, i am now waiting for a response.

Genexwrecker
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Post #8 by Genexwrecker » Sat Aug 06, 2022 11:48 pm

Cromat wrote:You should contact Genexwrecker or XtevensChannel.

please do not direct people to xteven for this issue I can handle these issues myself.
Official Duelingbook Support staff
Official Duelingbook Resource Judge
Official Duelingbook Tournament Admin.(Other tournament Admin is Runzy)

Genexwrecker
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Post #9 by Genexwrecker » Sat Aug 06, 2022 11:49 pm

Renji Asuka wrote:You did get the prize though.

I checked they won 3 tournaments and got 2 prizes. I have fixed their awarded prizing as of current so the issue is resolved.
Official Duelingbook Support staff
Official Duelingbook Resource Judge
Official Duelingbook Tournament Admin.(Other tournament Admin is Runzy)

Renji Asuka
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Post #10 by Renji Asuka » Sun Aug 07, 2022 7:08 am

Genexwrecker wrote:
Renji Asuka wrote:You did get the prize though.

I checked they won 3 tournaments and got 2 prizes. I have fixed their awarded prizing as of current so the issue is resolved.

Oh no, I misread their DM.
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